Frequently Asked Questions
Everything you need to know about your K-Swiss order and our high-performance footwear.
How do K-Swiss tennis shoes fit compared to other brands?
K-Swiss shoes typically run true to size. Our performance tennis models are designed with a generous toe box to accommodate lateral movement and foot expansion during intense play. We recommend checking our size guide for specific measurements.
What is your return policy for worn footwear?
We offer a 30-day return window for all products purchased on our website. Items must be in new, unworn condition with original packaging. For performance shoes with a 6-month outsole guarantee, please refer to our Warranty page for claim instructions.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited 2-day and overnight shipping options for those who need their gear ready for an upcoming match or event.
Do you offer a warranty on your performance tennis shoes?
Yes, select K-Swiss performance models come with a 6-Month Outsole Durability Guarantee. If the outsole wears through to the midsole within six months of purchase, you may be eligible for a one-time replacement.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital wallets like Apple Pay, Google Pay, and PayPal, as well as 'Buy Now, Pay Later' options via Afterpay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can also track your status directly through your K-Swiss account dashboard.